To report a Videotree please write an email to support@videotr.ee and state the URL you want to report in the email with the reason why you think a remove is necessary.

Videotree is a platform dedicated to facilitating content sharing, focusing primarily on video-based materials. This platform allows creators to engage with their audiences by sharing their latest and most pertinent video content. Emphasizing the principle of deliberate simplicity, Videotree strives to present its terms and conditions in a straightforward and easily understandable manner.

It’s great to have you here. These Terms, along with the linked policies, govern your use of our services – the website (https://videotr.ee/), apps, and related software or features (collectively referred to as the “Platform” or “Videotree”).

This is an agreement between PEWEO Sàrl and you and is effective as of the date of your use of the above specified website (“Site”). It sets forth the general terms and conditions of your use of the Site and each product or service you purchase or access through this Site (each and together “Services”). Depending on the Services you have purchased certain additional provisions indicated below (“Service-Specific Provisions”) may be included and applicable. These are in addition to (not in lieu of) these general terms and, together with any referenced agreements and policies, form an integral part of this Agreement. In the event of a conflict between any particular Service-Specific Provision and any particular provision of these General Terms, the additional Service-Specific Provisions shall control.

We are a Luxembourg corporation located at: 5, Montée des Aulnes L-6611 Luxembourg. Unless otherwise indicated, “we”, “us” and “our” refer to PEWEO Sàrl and its brands, subsidiaries and sister companies (collectively, PEWEO SARL). Our registered office is, and our official details are:

RCS number:	B254008
VAT number:	LU33030425

We may refer to you with such terms as “you”, “your”, “customer”, or “User”. If you are acting on behalf of an entity, then “you” will refer to the entity and you represent and warrant to us that you have full authority to bind the entity to this Agreement. In any case “you” will also include any individual or entity who accepts this Agreement, uses the Site, acquires or uses Services, or acts on your behalf, whether or not authorized by you. It also includes anyone who has access to your account, which means that we will, without liability, rely on any action they take regarding your account. Please carefully guard your access credentials, including your passwords.

This Site and the Services are available only to individuals/entities who can form legally binding contracts under applicable law. By using this Site and/or Services, you are representing and warranting to us that you are (1) at least of the age of majority; (2) able to form legally binding contracts under applicable law; and (3) are not a person barred from purchasing or receiving Services under the laws of any applicable jurisdiction.

Your continuing to use the Site and/or any Services constitutes your acceptance of this Agreement. If you do not agree with the terms of this Agreement or any applicable Services Agreement you may not use the Site or Services.

1. Modification

You agree that we may modify this Agreement and/or the Services and any policies or agreements which are incorporated herein from time to time in our sole discretion. Such changes or modifications shall be effective immediately upon posting to this Site. Your use of this Site or the Services after such changes or modifications have been made shall constitute your acceptance of this Agreement as last revised. We may (but are not obligated to) occasionally notify you of changes or modifications to this Agreement by email. It is therefore very important that you keep your account (“Account”) information current. We assume no liability or responsibility for your failure to receive an email notification. It is important that you regularly review these Terms of Use.

2. Your Account Management

2.1 Account Creation and Responsibility

To access specific Site features or Services, you need to create an Account. When setting up your Account, you assure us that your submitted information is truthful, up-to-date, and complete. It’s your responsibility to maintain the accuracy and currency of your Account details. Any changes in your provided information must be communicated to us within five (5) business days. Failing to update your information can be considered a significant breach of this Agreement, granting us the right to terminate any Services and close your account at our discretion. We hold the right to suspend or terminate your Account if we suspect any information is false, outdated, or incomplete. You are solely accountable for all activities under your Account, authorized or not. It’s crucial to secure your Account details, including login credentials, payment methods, and passwords. We advise using strong, regularly changed passwords and keeping them confidential. Promptly inform us about any security breaches or unauthorized Account usage. Despite your notification, we won’t be liable for losses due to unauthorized Account activities. However, you could be held responsible for any losses incurred by us or others due to such unauthorized activities.

2.2 Choosing an Appropriate Username

When creating a Videotree, select a respectful and rights-compliant username. While your username is a personal identifier, it must be suitable for all users and respect intellectual property rights, including copyright and trademarks. Avoid using names that belong to public figures, brands, or any offensive, vulgar, or irrelevant usernames intended for later profit (known as “Domain Squatting”). If your username causes disputes, we will evaluate the situation and may request a change or reassignment. Refusing to change an offending username could lead to account suspension or termination. In cases of IP right infringements, the complainant must file an Intellectual Property report, and you will have the opportunity to respond with a Counter Notice. Should your account remain inactive (no logins, new links, or traffic) for 6 months, we might reclaim or reassign your username, though we will contact you before any action.

2.3 Subscription Plans and Cancellation

Videotree offers both free and paid subscription plans. Your chosen plan is effective upon accepting these Terms and remains active until you decide to cancel. For paid plans, cancellation usually takes effect at the end of your current billing cycle, subsequently switching to a free plan. To cancel, please visit the billing page at Videotree Billing. Note that, as permitted by law, payments are generally non-refundable. We understand that your needs may evolve, so we’re here to assist with any plan changes.

3. Privacy

Your privacy is important to us. Our Privacy Policy is incorporated within this Agreement and can be found HERE. The Privacy Policy sets out your rights and our responsibilities with regard to your personal information.

4. General Rules of Conduct

4.1. You agree will use the Site and Services in compliance with this Agreement (and policies or agreements which are incorporated herein) and will not use, promote or encourage the use of the Site or Services:

1. To collect or harvest, or permit others to collect or harvest, any content, whether or not containing non-public or personally identifiable information
2. In a manner we determine is contrary to applicable laws, rules or regulations to which you or we may be bound:
3. To engage in child pornography or exploitation of children;
4. To engage in terrorism, violence against people, animals or property;
5. To engage in any spam or other unsolicited bulk email, or computer or network hacking, cracking or denial of service attack;
6. To interfere, disrupt or attempt to gain unauthorized access to any computer system, server, network or account for which you do not have authorization or to access at a level exceeding your authorization;
7. In violation of the intellectual property rights of any person or entity;
8. To violate the privacy or publicity rights of any person or entity;
9. To breach any duty of confidentiality that you owe to any person or entity;
10. To interfere with the operations of this Site or any Services;
11. To create a false identity or to otherwise attempt to mislead any person as to the identity, source or origin of any communication;
12. To export, re-export or permit downloading of any message or content in violation of any export or import law, regulation or restriction of any applicable jurisdiction without all required approvals, licenses and/or exemptions; or,
13. To disseminate or install any virus, worm, bug, Trojan horse or other code, file, or program designed to, or capable of, disrupting, damaging or limiting the functionality of any software or hardware or obtaining passwords or confidential information of any person or entity.

4.2. Activities that violate or endanger system or network security are prohibited and may result in criminal and civil liability. Examples include, without limitation, unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, forging TCP-IP packet or other header information.

4.3. You will not, directly or indirectly circumvent, disable or otherwise interfere with the security-related features of this Site or the Services found at this Site (including without limitation those features that prevent or restrict use or copying of any content) or enforce limitations on the use of this Site or the Services found at this Site, or any content found therein.

4.4. You agree to provide government-issued photo identification and/or government-issued business identification as required for verification of identity when requested.

4.5. You will not, directly or indirectly, copy or distribute any part of this Site or the Services or use any of our trademarks, without our express written authorization.

4.6. You will not, directly or indirectly, modify or alter any part of this Site, or the Services found at this Site or any of its related technologies.

4.7. You will not re-sell or provide the Services or related technologies for a commercial purpose, without our express written authorization.

4.8. You are aware that we may from time-to-time call or email you about your account, and that, for the purposes of training, technical compliance and as a part of our record keeping in providing Services that you request, any and all call(s) and emails may be recorded and retained. Subject to any applicable laws and our restrictions and obligations thereunder, as well as our Privacy Policy, you consent to such recording and our retention of such records for the period set out in our Privacy Policy. You further acknowledge and agree that, to the extent permitted by applicable law, we may submit any such recording(s) and emails (and other relevant documentation) in any legal proceeding in which we are a party.

4.9. Without limiting any of the rights set forth elsewhere in this Agreement, we expressly retain the right to deny, cancel, terminate, suspend, or limit future access to this Site or any Services (including but not limited to the right to cancel or transfer any domain name registration) to any user who engages in (1) any inappropriate or unlawful activities while using the Site or Services or (2) any activities which, in our sole discretion, constitute a violation of this Agreement or any Services Agreement.

In the event we, in our sole discretion determine you have, directly or indirectly, violated the provisions of this Section, we may, in addition to all other remedies, suspend or terminate your access and/or Services, without refund or liability.

5. Content, Monitoring & Termination policy

5.1 We love the variety of content that our users post on Videotree! However, we want to ensure that everyone who visits the Platform can do so safely – that’s why we have our Community Standards. These standards set out what content is and isn’t allowed on Videotree, so please make sure you follow them, otherwise we may suspend or permanently remove your account.

When we talk about your “content”, we mean the text, graphics, videos, links, and any other materials you add to your Videotree profile. You’re responsible for your content and you warrant that:

• The content you post is yours, or if you’re using third-party materials, you have the necessary rights to share them on Videotree (and allow us to use them as per these Terms)
• Your content will not infringe on anyone’s privacy, publicity, intellectual property, or any other rights.
• Your content is accurate and honest: it shouldn’t be misleading, deceptive, or violate any laws, and it shouldn’t harm our reputation.
• Your content is free from harmful elements like viruses or disruptive code that could damage the Platform or other systems
• Your content doesn’t contain automated collection tools: don’t use scripts or scraping tools to gather information from profiles or the Platform.
• You will refrain from posting unauthorized ads, solicitations, or endorsements on Videotree.
• Your content aligns with our Community Standards.

Community Standards

In our commitment to ensuring Videotree remains a reliable and secure platform for all users, we’ve established guidelines that work in conjunction with our Terms and Conditions. These guidelines detail the acceptable and unacceptable behaviors on Videotree to maintain a safe environment for you and your audience. It’s important to review and understand our Community Standards, as your use of Videotree signifies your agreement to these terms.

Should you encounter any content on Videotree that breaches these standards, we encourage you to report it.

Adult Content Guidelines

Videotree supports the diverse interests of Linkers, while ensuring a safe browsing experience for all, including minors. We also adhere to the legal constraints in our various international markets regarding permissible content.

Permissible actions:

Link to legal adult content in your area, avoiding promotion of full-service sex work, and label it as sensitive.

Promote adult media that you produce and sell on other platforms.

Prohibited actions:

Do not upload adult content, such as nudity, to your Videotree avatar, link thumbnails, background, or PDFs.

Avoid embedding social media feeds displaying adult content on your Videotree.

Do not promote full-service sex work.

Do not use Videotree commerce or payment-locked links for direct payment or donations for adult content.

*Sensitive content labels may be automatically applied to certain links on your Videotree.

Hate Speech

Videotree is a platform for sharing ideas and beliefs, provided they do not promote harm, hatred, or discrimination against anyone based on race, color, origin, religion, sex, gender, sexual orientation, age, veteran status, disability, or medical condition. Glorification of hatred, violence, or discrimination is also not allowed.

Electoral Fraud

Videotree must not be used to interfere with electoral processes, including spreading misinformation about voting procedures or eligibility, or selling or attempting to sell voting rights.

URLs and Usernames

Usernames on Videotree are for everyone. Buying, selling, hoarding, or trading usernames, or obtaining them to prevent others from using them or for resale, is prohibited and may be illegal in some jurisdictions.

Illegal Goods and Services

Videotree should not be used to promote, endorse, or facilitate the sale of illegal or regulated items, such as:

• Alcohol (without a license)*
• Controlled substances
• Tobacco products, including e-cigarettes
• Weapons and related items
• Fireworks and explosives
• Body parts or human trafficking
• Endangered species or parts thereof
• Regulated flora and fauna
• Counterfeit goods
• Recalled or stolen items
• Multi-level marketing schemes
• Embargoed goods
• Hazardous materials
• Personal identification documents
• Personal information or mailing lists
• Gambling (excluding fantasy sports)**
• Spam and Fraud
• Avoid using Videotree for spamming or fraudulent activities, including misleading link-outs, creating numerous accounts for advertising or affiliate clicking, and similar actions.

Harassment

Harassing, intimidating, threatening, or bullying individuals through Videotree is not allowed.

Extremist/Terrorist Content

Do not use Videotree to support, fund, or promote extremist groups or activities.

Child Harm

Videotree has zero tolerance for content that endangers or exploits minors. This includes sexual abuse material, solicitation, and inappropriate imagery. Such cases are reported to the appropriate authorities.

Self-Harm

While Videotree supports discussions on recovery, we prohibit content that glorifies or encourages suicide, self-mutilation, or eating disorders. If in crisis, resources like 7 Cups, the 988 Suicide & Crisis Lifeline, and IMAlive offer support.

Shocking or Violent Content

Content intended to shock or disturb, such as graphic violence or abuse, is not permitted on Videotree.

Copyright and Trademark

Uploading content that infringes on intellectual property rights is not allowed. If your rights are being violated on Videotree, please contact us.

Privacy and Impersonation

Respecting privacy is crucial. Do not expose personal information, collect data without legal basis, or share private media. Impersonating others is also prohibited.

Misinformation

Avoid using Videotree to spread false or misleading information that could harm public safety, including manipulated media or unfounded medical claims.

These guidelines are integral to maintaining the integrity and safety of the Videotree community. Your adherence to these standards is essential for a positive and secure experience on the platform.

5.2 We love your content and want to show it off. When you post content on your Videotree profile, you grant us a licence to (i) use, publicly display, distribute, modify, adapt and create derivative works of such content; and (ii) use your name, image, voice, photograph, likeness and any other personal attributes in the content; on the Platform and in our marketing in all media (such as our social channels and any other advertising). This license is worldwide, royalty-free and perpetual, which means we can use your content anywhere in the world, without paying you fees, for as long as we like. You agree that you have all third party rights necessary to post the content on Videotree and to grant us this license. 

You’ll retain all of your rights in your content. Keep in mind that your content will be publicly accessible, and may be used and re-shared by others on Videotree and across the internet.

Please don’t share personal info on Videotree that you don’t want visible to the world. Never post social security numbers, passport details or similar info that could cause harm in the wrong hands. You may only post another person’s personal information where you have their consent and have kept a record of it. We don’t have to monitor the accuracy, reliability or legality of your content, but we may choose to do so.

We may modify, remove or restrict access to content at any time in line with these Terms or apply a sensitive content warning to content that we deem unsuitable for all audiences.

5.3 We typically do not pre-screen or review content you may have posted on our Site or that is posted on a website hosted using our Services. However, we do reserve the right (but undertake no duty) to do so. If we review such content, we may decide (in our sole discretion) that any such content is not appropriate and/or does not comply with this Agreement. In such a case we may, again in our sole discretion, take any action deemed appropriate, including, without limitation, removing any item we deem inappropriate and/or suspending or terminating your access to this Site or to all or any specific Service (including those not related to the content at issue). If we terminate your access to this Site or any Services, we may, in our sole and absolute discretion, remove and destroy any data and files associated with the Service, including, without limitation, that stored by you on any servers. No refunds are provided if we limit, suspend or terminate your Account/Services pursuant to this Section or for violations of this Agreement.

6. Storage, Backups and Security

6.1. You agree to back-up all content you publish or store using our Site or Services so that you can access and use it when needed. We do not warrant that we back-up any account or data you may publish or store using our Site or Services, and you agree to accept as a risk the loss of any and all of your content. Backup Services may be provided as a cloud-based solution and your data may be stored in one or more server locations inside or outside Europe. You may subscribe to our Backup Services, in which case other terms may apply.

6.2. You are solely responsible for all acts, omissions and use undertaken and charges incurred with your account or password or in connection with the Site or any Services, including any content displayed, linked, transmitted through or stored using our Site or Services. It is your sole responsibility to:

1. prevent any loss or damage to your content;
2. maintain independent archival and backup copies of your content;
3. ensure the security, confidentiality and integrity of your account and access to any content you provide or store using our Site or Services, including content transmitted through or stored on any servers; and,
4. ensure the confidentiality of your password(s).

6.3. We do not undertake to archive our Site or Services and we shall have no liability to you or any other person for loss, damage or destruction of any content you may provide, publish or store using our Site or Services. Our services are not intended to provide a PCI (Payment Card Industry) compliant environment and should not be utilized for such activities.

7. Non-exclusive License

Any content or software made available to you by way of a non-exclusive, non-transferable license for your personal use only in connection with Services you have purchased from us and only for as long as your subscription remains valid.

Any content or software that we provide in connection with Services, together with any copyright and other intellectual property rights embodied therein, are owned by us or by a third party from whom we have licensed same. Such content and software was not (and is not) sold nor distributed to you. We (or our licensee) reserve all rights to the software. Any license granted to you is a limited, non-exclusive, non-transferable and non-assignable license to use the software for such purposes as are ordinary and customary and consistent with the Services. You may not remove, modify, or obscure any copyright, trademark, or other proprietary rights notices that are contained in or on any content or software. You may use the software on any single computer but may not use it on multiple computer devices simultaneously. You agree to not reverse engineer, decompile (or otherwise attempt to discover the source code), alter or modify the software. You agree you are not authorized to (and will not) combine the software with any other software program, create derivative works based upon the software and are not authorized to integrate any plug-in or enhancement which uses or relies upon the software except those we provide to you for such use. You acknowledge and agree that your use of content or software that is owned or controlled by third parties is subject to our agreement(s) with the third-party providers. If this Agreement or our Site requires or requests that you consent to any agreement with a third party regarding your use of any content or software, you agree to provide such consent and to honor any such agreement in addition to the terms of this Agreement. You agree that we may provide your personal information to third-party providers as required to provide you with access to the content or software. Any software and services are provided to you “as is” without warranty of any kind either express or implied, including but not limited to the implied warranties or conditions of merchantability or fitness for a particular purpose.

We may, acting at any time and in our sole discretion, modify, change or discontinue the use of any content or software operating on our Site or used in connection with any Services. In connection with any modification of software, you agree that you will faithfully cooperate in performing all steps necessary to install updates and that this Agreement (together with any third-party software license agreement as to which your consent is required or requested) will continue to apply notwithstanding any update.

8. Availability of website/services

Subject to the terms of this Agreement or any applicable Services Agreement, we undertake to use commercially reasonable efforts to provide this Site and the Services on a continuous basis (24/7). However, you acknowledge and agree that this Site and applicable Services may, from time to time, be inaccessible or inoperable for any reason including, but not limited to, equipment malfunctions; periodic maintenance, repairs or replacements; or causes beyond our reasonable control or that we do not reasonably anticipate such as telecommunication or digital transmission congestion, interruptions or failures, hostile network attacks, or other failures. You acknowledge and agree that we have no control over the availability of this Site or the Service on a continuous or uninterrupted basis, and that we therefor assume no liability to you or any other person or entity with regard thereto.

9. Fees, Payment and Refunds

9.1. You acknowledge receipt of and your agreement with the terms of all communications specifying the nature of any Services you have purchased and the applicable rates and charges. You agree to pay all amounts due for Services at the time you order.  Unless otherwise specified in writing (or in terms made available to you via a click-through operation), all fees are due immediately and are non-refundable unless otherwise expressly noted in the Refund Policy (found at the bottom of the page), even if your services are suspended, terminated, or transferred prior to the end of the term of service.

9.2. If you signed up for a monthly payment plan, your monthly billing date will be determined based on the day of the month you purchase the Services. If that date falls after the 28th of the month, then your billing date will be the 28th of each month. If you signed up for an annual (or longer) payment plan, and you elected the automatic renewal option, we will automatically renew your Services when they come up for renewal and will take payment in accordance with the designated payment method at our then current rates.

9.3. If for any reason we are unable to charge your account for the full amount owed for the Services provided, we may reduce the level or number of your Services and charge such lower amount as will be honored by your payment provider. If we are charged a penalty in connection with any attempt to charge your payment provider, you will be responsible for such charge. We may pursue all available remedies in order to obtain payment. You agree that among the remedies we may pursue in order to effect payment, shall include, without limitation, immediate cancellation (without notice to you) of any Services, including domain name registrations.

9.4. We reserve the right to charge a reasonable administrative fee for administrative tasks outside the scope of its regular services, including additional costs that it may incur in providing the services and pass these costs along to you. These include intellectual property or other claims (including UDRPs), DMCA or other take-down requests or third-party complaints.

9.5. All purchases are processed in the currency stated on or Site or Services subscription when the Service is purchased. This may be Euros (€) or US Dollars ($) and your payment provider will be charged in the applicable official currency shown. We may provide an estimated conversion price to other currencies other than those invoiced, you acknowledge and agree that such converted pricing displayed during the checkout process is an estimate and the actual amount charged may differ from the estimated currency amount provided. We make no representation or warranty that the estimated amount shown in any other currency will be the same as the actual price charged. Other charges may also apply, such as currency conversion charges by your payment processor and VAT (based on the country indicated in your billing address. Any amounts to be charged will appear during the checkout process in the official currency due.

9.6. Although pricing is generally established based on the applicable Service, we reserve the right to differentiate pricing among our customers on any basis, acting in our sole discretion. We reserve the right to change pricing at any time and any new pricing will be posted on our Site and will be effective immediately. If you have purchased Services on a periodic subscription, any new pricing will become effective automatically upon renewal of the subscription period.

IN ORDER TO AVOID INTERRUPTION OR LOSS OF SERVICES, ALL SERVICES ARE OFFERED ON AUTOMATIC RENEWAL WITH AUTOMATIC RENEWAL OCCURRING IMMEDIATELY AT THE END OF THE PERIOD YOU INITIALLY SELECTED WITH YOUR PURCHASE (e.g., MONTHLY, ANNUALLY). IF YOU DO NOT DISABLE AUTOMATIC RENEWAL, WE WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE WHEN IT COMES UP FOR RENEWAL AND PROCESS PAYMENT FROM THE PAYMENT METHOD ASSOCIATED WITH THE SERVICE(S) IN YOUR ACCOUNT. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOUR SELECTED PAYMENT METHOD REMAINS CURRENT AND FUNDED.

10. Discontinued Services

10.1. We reserve the right to stop providing or to change (materially or otherwise) any of our Services at any time. We can do this for any or no reason, and without prior notice to you.

10.2. If we stop offering or providing any Service, we will attempt to notify you in advance, subject to our ability to do so. It is your responsibility to take all necessary steps to replace the terminating Service with an alternative and taking steps to ensure your content and data is secure. In any case we will either (1) migrate you or your account/Service to the most current version (or most substantially similar) Service, if available. You agree to take full responsibility for any and all loss or damage arising from any such migration; (2) provide a prorated in-store credit for use to satisfy other charges, or (3) provide a prorated refund representing the unused portion of your Service.

We will not be liable to you or any third party for any modification, suspension, or discontinuance of any Services we may offer.

11. Disclaimers & Liability Limitations

YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THIS SITE AND THE SERVICES IS AT YOUR OWN RISK AND THAT THIS SITE AND THE SERVICES ARE PROVIDED “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS”. TO THE FULLEST EXTENT PERMITTED BY LAW WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND ALL OF OUR THIRD-PARTY SERVICE PROVIDERS DISCLAIM ALL WARRANTIES OF ANY NATURE, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING, WITHOUIT LIMITATION, IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR THAT THE SITE OR SERVICES DO NOT INFRINGE ON THE INTELLECTUAL PROPERTY OR OTHER RIGHTS OF OTHERS. UNDER NO CIRCUMSANCES SHALL WE BE LIABLE FOR ANY DELAY OR FAILURE IN PERFORMANCE UNDER THIS AGREEMENT RESULTING DIRECTLY OR INDIRECTLY FROM ACTS OF NATURE, FORCES OR CAUSES BEYOND OUR REASONABLE CONTROL INCLUDING WITHOUT LIMITATION: INTERNET FAILURES, EQUIPMENT FAILURES, POWER FAILURES, LABOR DISPUTES, CIVIL OR GOVERNMENT DISTRUBANCES, FIRES, EXPLOSIONS, WAR, OR NON-PERFORMANCE OF THIRD PARTIES. WE DO NOT WARRANT THAT THE SERVICE OFFERED OR PROVIDED IS FREE OF BUGS, ERRORS, DEFECTS, VIRUSES OR DEFICIENCIES.  NEITHER WE NOR ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS MAKE ANY REPRESENTATION OR WARRANTY AS TO (1) WHETHER OUR SITE OR SERVICES WILL MEET YOUR REQUIREMENTS, FUNCTION AS INTENDED, OR THAT THE USE OF THE PROVIDED SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. THE ACCURACY, COMPLETENESS, OR CONTENT OF THIS SITE OR ANY WEBSITE LINKED OR OTHERWISE ACCESSIBLE FROM THE SITE OR SERVICES; (2) ANY ADVERTISEMENT PUBLISHED ON THE SITE OR VIA THE SERVICES; AND/OR (3) ACCESSABILITY OR FUNCTION OF ANY SERVICES, WHETHER LOCATED AT OUR SITE OR ANY THIRD-PARTY WEBSITE, AND WE ASSUME NO LIABILITY OR RESPONSIBILITY THEREFOR.

NO ORAL OR WRITTEN INFORMATION PROVIDED BY US, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS (INCLUDING WITHOUT LIMITATION ITS CALL CENTER OR CUSTOMER SERVICE REPRESENTATIVES), AND THIRD-PARTY SERVICE PROVIDERS WILL CREATE A WARRANTY OF ANY KIND WITH RESPECT TO THIS SITE OR THE SERVICES FOUND AT THIS SITE, AND USERS SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE.

THE FOREGOING DISCLAIMER OF REPRESENTATIONS AND WARRANTIES SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF THIS AGREEMENT OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

12. Limitation of Liability; Waiver and Release

IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR ANY OF OUR THIRD PARTY SERVICE PROVIDERS BE LIABLE FOR ANY OR ALL DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, PERSONAL OR PROPERTY INJURY, LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LEGAL OR EQUITABLE LIABILITY, INCLUDING, WITHOUT LIMITATION, WARRANTY, CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THE SITE OR SERVICES, EVEN IF WE (OR THE OTHER BENEFICIARIES OF THESE PROVISIONS) ARE AWARE OF OR HAVE BEEN, DIRECTLY OR INDIRECTLY, MADE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU FURTHER FULLY RELEASE, REMISE, AND FOREVER DISCHARGE US AND ANY OF OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR ANY OF OUR THIRD-PARTY SERVICE PROVIDERS FOR, FROM AND AGAINST ANY AND ALL CLAIMS, LIENS, DEMANDS, CAUSES OF ACTION, CONTROVERSIES, OFFSETS, OBLIGATIONS, LOSSES, DAMAGES AND LIABILITIES OF EVERY KIND AND CHARACTER WHATSOEVER INCLUDING WITHOUT LIMITATION THOSE DESCRIBED ABOVE IN THIS SECTION.

IN ADDITION, YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY, DIRECTLY OR INDIRECTLY, EXCEED THE LESSER OF (A) THE AMOUNT WE HAVE RECEIVED FROM YOU DURING THE PAST TWELVE (12) CALENDAR MONTHS IN CONNECTION WITH THE SPECIFIC SERVICE(S) YOU HAVE PURCHASED AS TO WHICH LIABILITY IS ASSERTED, OR (B) $1,000.00 EUROS.

THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW, AND SHALL SURVIVE ANY TERMINATION OR EXPIRATION OF, THIS AGREEMENT OR YOUR USE OF THIS SITE OR THE SERVICES FOUND AT THIS SITE.

13. Indemnification

You agree to protect, defend, indemnify and hold harmless, and (if we request) defend us and our officers, directors, employees, agents, and third party service providers (collectively “Indemnitees”) from and against any and all claims, demands, costs, expenses, losses, liabilities and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by any Indemnitee directly or indirectly arising from (A) your use of and access to this Site or any Services; (B) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; (C) your violation of any third-party right, including without limitation any intellectual property or other proprietary right; and/or (D) any violation of any law, rule or regulation in any applicable jurisdiction (collectively a “Claim”). The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or any Services.  You timely notify us upon becoming aware of any Claim or the basis thereof and provide Company with copies of any demand or other information related thereto.  We have the right (without obligation) to control any Claim defense.  If control is asserted, we may, in our sole discretion, and without notice, defend or otherwise resolve or terminate such Claim, including by settlement or default, all without liability of any nature to you.

14. Compliance With Local Laws

We make no representation or warranty that the content available on this Site or the Services are appropriate or legally compliant in every country or jurisdiction, and access to this Site or the Services from countries or jurisdictions where the Site’s content or Services is illegal is prohibited. Users who choose to access this Site or the Services found at this Site are responsible for compliance with all local laws, rules and regulations and we will not be liable to you or any third party for your failure to comply with such laws, rules or regulations.

15. Term & Termination

The Term of our Agreement will begin upon your placing an order for Services and will continue until terminated by either of us.  You agree that you will be responsible for notifying us should you desire to terminate your use of the Site or any of our Services. Merely halting your use is not termination.  Notification of your intent to terminate must be provided no earlier than 30 days prior to your billing date. If you terminate during your subscription period, we may terminate Services at any time as noted in elsewhere in this Agreement.

Upon termination you will no longer have access to any Services, any and all licenses provided to you or for your benefit will terminate, and all unused credits will become void.  Refunds are subject to the terms of our Refund Policy described below.

16. Notices

You agree that any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the information you have provided in connection with your account/Services.

17. Final Agreement

This Agreement, together with all regulations and policies, and referenced agreements incorporated herein, as may be modified from time to time, constitutes the complete and exclusive agreement between you and us, and supersedes and governs all prior proposals, agreements, or other communications. This Agreement may not be amended or modified by you except by means of a written document signed by both you and an authorized representative of us that specifically references this Agreement and contains an express intention to amend same. For this reason, you are cautioned that statements or comments that may be made to you, orally or in writing, in connection with the provision of Services, including communications from our help desk, are not amendments and do not act to modify this Agreement.

18. No Agency Relationship

Nothing contained in this Agreement shall be construed as creating any agency, partnership, or other form of joint enterprise between the parties hereto. Each party shall ensure that the foregoing persons shall not represent to the contrary, either expressly, implicitly, by appearance or otherwise.

19. Waiver

Any provision of this Agreement may be waived if, but only if, such waiver is in writing and is signed by the party against whom the waiver is to be effective. The failure of us to require your performance of any provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by us of a breach of any provision hereof be taken or held to be a waiver of the provision itself.

20. Enforceability

In the event that any provision of this Agreement shall be declared by a court of competent jurisdiction to be unenforceable or invalid under any applicable law it shall not affect or impair the validity or enforcement of any other provision of this Agreement and the offending provision shall be limited to the least extent possible to render it enforceable or otherwise give effect to the parties’ intentions

21. No Third-Party Beneficiaries

Nothing in this Agreement or any rules, regulations or policies incorporated herein, shall be deemed to confer any third-party rights or benefits.

22. Successors & Assigns

This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective and valid heirs, successors and permitted assigns. 

23. Assignment and Resale

Except as otherwise may be expressly set forth in this Agreement, you may assign your rights and obligations provided that your assignment will not relieve you from any obligations to us, even if arising after assignment.. Your right to assign may be further restricted by terms of third-party agreement.  We may freely assign all or any of our rights and obligations under this Agreement without notice and without your consent.

24. Force Majeure

Neither party shall be deemed in default hereunder, nor shall it hold the other party responsible for, any cessation, interruption or delay in the performance of its obligations hereunder due to causes beyond its control including, but not limited to: earthquake; flood; fire; storm; natural disaster; act of God; war; terrorism; armed conflict; labour strike; lockout; boycott; supplier failures, shortages, breaches, or delays; or any law, order regulation, direction, action or request of the government, including any governmental authority (whether federal, state or local or any agency, division or department thereof) governments having or claiming jurisdiction over us; or any other cause or circumstance, whether of a similar or dissimilar nature to the foregoing, beyond the reasonable control of the affected party, provided that the party relying upon this section (i) shall have given the other party written notice thereof promptly and, in any event, within five (5) days of discovery thereof and (ii) shall take all commercially reasonable steps in an effort to mitigate the effects of the force majeure event upon which such notice is based; provided further, that in the event a force majeure event described in this Section extends for a period in excess of thirty (30) days in the aggregate, we may immediately terminate this Agreement. Force majeure events shall not apply to difficulties in your tendering payment when otherwise due.

25. Headings

The section headings appearing in this Agreement are inserted only as a matter of convenience and in no way define, limit, construe or describe the scope or extent of such section or in any way affect such section.

26. Links To Third-Party Websites

This Site and the Services may contain links to websites that we neither own nor control and we assume no responsibility (and will incur no liability) for the content, terms and conditions, privacy policies, or practices of any such websites. We encourage you to review the terms and conditions, privacy policies, and other governing documents of each other website that you may visit. By using this Site or the Services, you are expressly releasing us and our officers, directors, employees, agents, affiliates, or service providers from any and all liability arising from your use of any third-party website.

27. OTHER RIGHTS RESERVATIONS

We expressly reserves the right to deny, cancel, terminate, suspend, lock, or modify access to (or control of) any Account or Services (including the right to cancel or transfer any domain name registration) for any reason (as we determine in our sole and absolute discretion), including but not limited to the following: (A) to correct mistakes we may make in offering or delivering any Services (including any domain name registration), (B) to protect the integrity and stability of, and correct mistakes made by, any domain name registry or registrar, (C) assistance in fraud/abuse detection and prevention, (D) to comply with court orders and applicable local, state, national and international laws, rules and regulations, including requests of law enforcement or subpoenas; (E) to comply with any UDRP or other dispute resolution process, (F) to defend ourselves, or our officers, directors, employees, agents, affiliates, or service providers, against any legal or equitable action (existing or threatened) and without having to determine the merits of same; (G) in connection our efforts to avoid any civil or criminal liability on the part of ourselves or our or our officers, directors, employees, agents, affiliates, or service providers; or, (H) to respond what we determine to be an excessive volume or seriousness of complaints related to you or the manner in which you are utilizing this Site, your Account or any Services.

28. Intellectual Property

Except for any content that you provide or store in connection with any Services, the content on this Site and any Services , including but not limited to, software, scripts, source code, API, text, graphics, photos, sounds, music, videos and interactive features and the trademarks, service marks and logos contained therein (“Videotree Content”), are owned by or licensed to us for our use, and are subject to copyright, trademark, and/or patent protection in the United States and foreign countries, and other intellectual property rights under the laws of Luxembourg and other jurisdictions.

Any Videotree Content we provide is “as is”, “as available” and “with all faults” for your information and personal, non-commercial use only in connection with the Site and Services, and may not be, directly or indirectly, downloaded, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited by you for any purposes whatsoever without our express prior written consent. Nothing in this Agreement, or in any regulations or policies incorporated herein, acts to grant to you any license under any copyright, trademark, patent, or other proprietary right or license. We reserve all rights not expressly granted in and to any Videotree Content, this Site and the Services, and this Agreement does not transfer ownership of or any license to any of these rights.

29. English Language Is Controlling

This Agreement, along with all rules, regulations and policies and any applicable agreements required for any specific Service (collectively, “Agreement”), is executed and enforceable in the English language. Any translation provided to you is for convenience purposes only, and, to the fullest extent permitted by applicable law, in the event of any conflict between the English and translated version, the English version will control and prevail. Where the translated version is required to be provided to you and is to be considered binding by law (1) both language versions shall have equal validity; (2) you acknowledge that you have reviewed both language versions and agree that they are substantially the same in all material respects; and, (3) in the event of any discrepancy between the two versions, while the translated version may prevail to the extent required by law, its interpretation shall be consistent with the intent of both you and us as expressed in the English.

30. BETA SERVICES

We may, from time to time, offer new Services in a “beta” version (a pre-release version not yet available to the general public) (“Beta Services. If you opt to use any of our Beta Services, your use is subject to the additional terms and conditions set out in this Section.

All Beta Services are pre-release versions and may not work properly. Your use of the Beta Services may result in operational failures. All Beta Services are provided as-is and without any form of warranty or representation and we do not recommend using them if you cannot sustain the risks of complete loss of functionality or loss or corruption of data. We reserve the absolute right to modify, change, or discontinue all or any part of any Beta Service at any time, without notice or liability therefor. If any Beta Service is subsequently released to the general public as a Service, you assume the risk that the commercial version may have changed substantially from the Beta Service and/or that the commercial version may not be compatible with the Beta Service or any programs used in connection therewith. We may limit or eliminate customer service for any Beta Service. In exchange for your access to the Beta Service, you agree to provide feedback regarding your experience in using the Beta Services, providing such feedback in the format and detail reasonably requested by us.

You agree that we can freely your all or any part of your feedback for any purpose, including product development purposes or inclusion within publicity, press materials and marketing collateral. Any agree that any intellectual property inherent in your feedback or arising from your use of any Beta Service shall be owned exclusively by us and you hereby assign to us all rights thereto. You that any information regarding your use of any Beta Service, including your experience with and opinions regarding the Beta Service(s), is confidential, and that although we may disclose same, you may not do so other than providing us with the feedback. Any Beta Services are provided “as is”, “as available”, and “with all faults”. To the fullest extent permitted by law, we disclaim any and all warranties, statutory, express or implied, with respect to any Beta Services including, but not limited to, any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

31. Contact Information

For any questions about this Agreement, please contact us by email or regular mail at the following address:
PEWEO Sàrl – Legal Department
5, Montée des Aulnes, L-6611 Wasserbillig
Email: support@videotr.ee

Our DMCA agent is registered with the United States Copyright Offices and such other locations as may be required.

Our Data Control agent is, if required, registered with the appropriate authorities of the Luxembourg government and/or such other locations as may be required.

32. Third Party Content

If you elect to sell or resell advertising or web space to a third-party, then you are responsible for the contents of that advertising and the actions of that third party. You may not sell, resell advertising or web space representing more than 20% of any webpage. You may not, directly or indirectly, sell or resell advertising or web space if the effective result (in our sole discretion) is that you are reselling any of our Services. If we determine in our discretion that you are engaging in such prohibited activities, we may suspend or close your Account and/or Services or require that you agree to.

We have the absolute right to reject any advertising or other third-party content that is illegal, offensive or otherwise in breach of this Agreement, any policy or regulation, or any applicable law. Such violation may result in the suspension or in the immediate termination of your account. You are responsible for monitoring all of your domain transfers, renewals and orders. In the event that an error occurs you must notify us immediately of the error. In no event shall we be liable to you for any damages resulting from or related to any failure or delay of domain registration, transfer or renewal. Other provisions of this Agreement, including warranty and liability limitations.

33. Governing Law

Any and all contractual agreements between us and you are exclusively governed by and construed in accordance with the laws of the country of Luxembourg, exclusive of the conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods.

34. Additional Terms For German Customers Only

Any and all contractual agreements between us and you (with you meaning our commercial contract partner “Entrepreneur” in the meaning of section 14 German Civil Code) are exclusively governed by and construed in accordance with the laws of the country of Luxembourg, exclusive of the conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods.

CONSUMERS (ACCORDING TO §13 BGB) HAVE THE RIGHT TO WITHDRAW FROM THIS CONTRACT WITHIN FOURTEEN DAYS WITHOUT GIVING A REASON. THE REVOCATION PERIOD IS FOURTEEN DAYS FROM THE DATE OF THE CONTRACT. IN ORDER TO EXERCISE YOUR RIGHT OF WITHDRAWAL, YOU MUST INFORM

PEWEO Sàrl – Legal Department
5, Montée des Aulnes, L-6611 Wasserbillig
Email: support@videotr.ee

BY MEANS OF A CLEAR STATEMENT (E.G. A LETTER SENT BY POST, FAX OR E-MAIL) ABOUT YOUR DECISION TO WITHDRAW FROM THIS CONTRACT. YOU CAN USE THE FOLLOWING TEMPLATE (NOT REQUIRED):

TO PEWEO SÀRL: SUPPORT@VIDEOTR.EE

I, [state full name] HEREBY REVOKES THE CONTRACT ENTERED INTO WITH PEWEO SÀRL BY [state full name of customer] REGARDING THE FOLLOWING SERVICE(S)

• SERVICE ORDERED: _________________________
• DATE OF ORDER: _________________________
• FULL NAME OF THE CONSUMER(S): _________________________
• ADDRESS OF THE CONSUMER(S): _________________________
• SIGNATURE OF THE CONSUMER(S)
• DATE

TO COMPLY WITH THE WITHDRAWAL PERIOD, IT IS SUFFICIENT FOR YOU TO SEND THE NOTICE TO EXERCISE THE RIGHT OF REFUSAL BEFORE EXPIRY OF THE WITHDRAWAL PERIOD. 

IF YOU WITHDRAW FROM THIS AGREEMENT, WE SHALL REIMBURSE YOU ALL PAYMENTS WE HAVE RECEIVED FROM YOU, INCLUDING DELIVERY CHARGES (EXCEPT FOR THE ADDITIONAL COSTS ARISING FROM CHOOSING A NON-STANDARD DELIVERY METHOD) WITHIN FOURTEEN DAYS FROM THE DATE ON WHICH WE HAVE ACTUALLY RECEIVED THE NOTIFICATION OF YOUR

REVOCATION OF THIS CONTRACT. REPAYMENT WILL BE AFFECTED USING THE SAME FORM OF PAYMENT THAT YOU USED IN THE ORIGINAL TRANSACTION.
IF YOU HAVE REQUESTED THAT WE COMMENCED RENDERING OUR SERVICES BEFORE THE END OF THE PERIOD TO WITHDRAW, WE RESERVE THE RIGHT TO CHARGE A REASONABLE AMOUNT EQUAL TO THE PROPORTION OF SERVICES ALREADY PROVIDED AT THE TIME OF REVOCATION.

Updated February 9th 2024.

Refund Policy

Effective as of November 23, 2023

Standard Provisions

This Refund Policy is incorporated within and not in lieu of the Agreement.

Subject to more specific refund policies stated below, Services that you purchase from us may be subject to a refund only if cancelled within the following timeframe:

Annual Plans: Within 30 days of the Transaction Date.
Monthly Plans (less than 1 year): Within 48 hours of the Transaction Date.
Security Services with remediation service cannot be refunded once a cleanup request has been submitted and services have begun (including automated scanning).
“Transaction Date”, means the date of purchase of any product or service, which includes the date any renewal is actually processed by us or via our Site.

No Refund After Account Closure: Accounts will be automatically closed upon cancellation/termination of all Services. You must make a request for a refund before your account is closed. Even if otherwise eligible for a refund under our standard or specific policies, no refund will be made if notice is provided after the date your Service is cancelled or terminated for any reason. No refunds will be issued for accounts which are closed due to abuse of any kind. Refund requests must be submitted in writing via a support request. If a refund is granted it will be applied to the original form of payment for the transaction whenever possible. If we are unable to return payment to the original payment method, we reserve the right to issue credit to the account.

The general provisions above  are subject in all cases to the specific refund policies set forth below and in the case of a conflict the specific refund provision most favorable to us will apply. Some Services are not subject to refund.